Privacy Policy

1. Information We May Collect

We may collect personal information that you provide to us directly, including but not limited to:

• Full name
• Company or organisation name
• Email address
• Contact number
• Billing and delivery address
• Order details
• Product customisation requirements
• Quantity and specifications
• Logo, artwork or files submitted for customisation
• Enquiry or message details
• Payment and transaction information

We may also collect certain technical information automatically when you use our website, such as your IP address, browser type, device type, pages visited and general website usage information.

2. How We Use Your Information

We may use the information collected for purposes including:

• Processing and managing your orders
• Responding to enquiries and requests
• Preparing quotations
• Communicating regarding product customisation
• Confirming order details
• Processing payments
• Arranging delivery or collection
• Providing customer support
• Improving our website, products and services
• Maintaining business and transaction records
• Preventing fraud or unauthorised transactions
• Complying with legal and regulatory requirements

We will only use your personal information for legitimate business purposes related to our products and services.

3. Custom Orders and Submitted Materials

For customised products, you may provide us with information such as company logos, names, wording, artwork, images or other design materials.

These materials will be used for the purpose of preparing, reviewing and producing your custom order.

Customers are responsible for ensuring that they have the necessary rights or permission to use any logos, images, trademarks, designs or other materials submitted to us.

4. Payment Information

Payments made through our website may be processed by third-party payment service providers.

We do not normally store your full banking, card or payment account details on our own website.

Payment information is handled according to the security and privacy practices of the relevant payment provider.

5. Sharing of Information

We do not sell, rent or trade your personal information to third parties.

However, we may share necessary information with trusted service providers where required to complete your order or provide our services, including:

• Payment gateway providers
• Courier and delivery companies
• Website hosting providers
• IT and technical service providers
• Professional advisers
• Government authorities where required by law

Only the information necessary for the relevant service will be shared.

6. Delivery Information

Where delivery is required, your name, contact number and delivery address may be shared with courier or logistics providers for the purpose of delivering your order.

We are not responsible for the independent privacy practices of third-party courier or logistics companies.

7. Cookies and Website Usage

Our website may use cookies and similar technologies to improve website functionality, analyse website traffic and provide a better user experience.

Cookies may collect information such as browser type, pages viewed, time spent on the website and general usage patterns.

You may disable cookies through your browser settings, although some website features may not function properly as a result.

8. Third-Party Links

Our website may contain links to third-party websites or services, including social media platforms, maps, payment services or other external websites.

We are not responsible for the privacy policies, content or practices of third-party websites.

We encourage users to review the privacy policies of any external websites they visit.

9. Data Security

We take reasonable steps to protect personal information from unauthorised access, misuse, loss, disclosure or alteration.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Customers are encouraged to avoid sending highly sensitive information through unsecured communication channels.

10. Data Retention

We may retain personal information for as long as reasonably necessary for:

• Order fulfilment
• Customer service
• Accounting and business records
• Legal or regulatory requirements
• Resolving disputes
• Maintaining transaction history

Information that is no longer required may be deleted, anonymised or securely disposed of.

11. Your Rights

You may contact us if you would like to:

• Request access to your personal information
• Request correction of inaccurate information
• Update your contact details
• Request clarification regarding how your information is being used

We may require reasonable verification before processing certain requests.

12. Marketing Communications

We may occasionally contact customers regarding products, services, promotions or updates where appropriate.

You may request to stop receiving promotional communications at any time by contacting us.

Transactional messages relating to existing enquiries or orders may still be sent where necessary.

13. Children’s Privacy

Our website and services are not specifically directed at children. We do not knowingly collect personal information from children without appropriate consent.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website features, legal requirements or services.

Any updated version will be published on this website. We encourage users to review this page periodically.

15. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us: