Frequently Asked Questions
Everything you need to know about ordering your premium customised gifts and merchandise.
We create premium customised gifts and merchandise for corporate events, government and NGO programmes, awards, appreciation gifts, festive occasions and other meaningful celebrations.
Yes. Depending on the product, you may customise details such as the design, logo, wording, colour, quantity, box and packaging. Our team will discuss the available options with you before production begins.
It depends on the product. Some listings require a deposit to begin the order and customisation process, while selected products are sold at the full price shown. Please check the payment information on the relevant product page before placing your order.
After your order and payment are received, our team will contact you to confirm the product details, quantity, customisation requirements, artwork and delivery information. For deposit orders, any remaining balance and the next payment stage will also be explained.
Yes, and we recommend it if you have a specific concept, quantity, event date or budget. Contacting us first makes it easier for our team to advise you on suitable products and customisation options.
We welcome orders without a fixed minimum quantity for many products. However, requirements may differ depending on the item, material and customisation method, so our team will confirm what is possible for your selected product.
Yes. Logos, names, event titles and personalised messages can be added where suitable. Please provide the clearest or highest-resolution logo file available so our team can assess it for production.
Our products are suitable for companies, government agencies, NGOs, institutions, event organisers and individuals looking for premium gifts, corporate merchandise, awards or special-occasion keepsakes.
We are based at Nong Chik Heights Commercial Centre in Johor Bahru, Johor.
Yes. Although we are based in Johor Bahru, we arrange delivery throughout Malaysia. Shipping cost and delivery arrangements depend on the destination, order quantity, product size and packaging requirements.
Lead time varies according to the product, quantity, design complexity, material availability and approval process. Our team will provide an estimated timeline after reviewing and confirming your requirements. For event orders, please contact us as early as possible.
Yes. For customised items, our team will contact you to confirm the order specifications and necessary details before production. Production will only proceed according to the confirmed arrangement for your order.
Prepare your preferred product, required quantity, logo or artwork, wording, colour preference, packaging needs, delivery location and required date. If you are unsure about any detail, our team can guide you after receiving your enquiry or order.
